Shipping & Delivery Policy

At Sweecane, we strive to deliver our natural and wholesome snacks in the best condition and within the shortest time possible. This Shipping & Delivery Policy outlines our processes and expectations regarding order fulfillment.

1. Order Processing Time

All orders are processed within 1 to 2 business days (excluding Sundays and national holidays) after receiving your order confirmation email. You will receive another notification with tracking details when your order has shipped.

2. Shipping Rates and Estimates

We offer shipping across India. Shipping charges for your order will be calculated and displayed at checkout:

• Standard Shipping: Free shipping is available for all orders above ₹499. For orders below ₹499, a flat delivery fee of ₹40 applies.
• Estimated Delivery Time: Typically, standard delivery takes 3 to 7 business days depending on your location (metro cities generally receive packages faster than remote areas).

3. Delivery Service Providers

We partner with leading domestic logistics companies (such as Delhivery, BlueDart, Xpressbees, and India Post) to ensure safe and reliable delivery to almost all PIN codes in India. In case your location is unserviceable, our support team will contact you to find an alternative or refund your order.

4. Shipment Tracking

Once your package is shipped, you will receive an email and/or SMS containing a tracking number and a link to trace your delivery in real-time. Please allow up to 24 hours for the tracking information to update on the carrier's portal.

5. Damages during Transit

If you receive your order damaged or if items are missing, please take photographs of the package and contact our support team within 48 hours of delivery at sweecane.in@gmail.com or via WhatsApp support. We will inspect the details and arrange a replacement or refund immediately.