Refund & Cancellation Policy

At Sweecane, customer satisfaction is our prime concern. Since we sell food items, we maintain strict safety and hygiene standards. Please read our policy regarding refunds and cancellations below.

1. Order Cancellations

You can cancel your order within 3 hours of placing it, or before it has been dispatched (whichever is earlier). To request a cancellation, please email us at sweecane.in@gmail.com or message our WhatsApp support with your order number. Once shipped, orders cannot be cancelled.

If the cancellation is accepted, the full amount will be refunded to your original payment method within 5 to 7 business days.

2. Returns Policy

Due to the perishable and consumable nature of our sugarcane and traditional grain snacks, we **do not accept returns** once products have been delivered. However, we will replace or refund products under the following conditions:

• The product received was damaged during transit.
• The product has expired before delivery.
• The wrong product was delivered.

To request a replacement or refund for damaged/incorrect items, please email us with photos of the product and packaging within 48 hours of delivery.

3. Refund Processing

Once your refund request is approved by our quality control team, it will be processed, and a credit will automatically be applied to your original payment method (or bank account) within 5 to 7 business days. You will receive a confirmation email once the refund is initiated.

4. Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account or contact your credit card company, as it may take some time before your refund is officially posted. If you've done all of this and you still have not received your refund yet, please contact us at sweecane.in@gmail.com.